Cancellation & Refund Policy

This policy covers Connect Pro, the paid tier of SIXTA Connect. The free tier costs nothing, so nothing here affects it.

Cancelling your subscription

You can cancel Connect Pro at any time. Cancel from Portal > Billing > Manage or cancel subscription, which opens our payment provider (Stripe), where you can cancel the subscription.

• Cancellation takes effect at the end of your current billing period. We do not cut your access off mid-period.
• Connect Pro keeps working until that period ends. Your live production context stays on until then; after that your verdicts fall back to declared hints.
• The free tier stays fully usable afterward. Your keys, all the analysis tools, and the CI gate keep working. The free tier is not a trial and does not expire.
• Only your organization's owner, or a member with the billing role, can cancel a paid subscription.

The 14-day trial

Connect Pro starts with a 14-day free trial. Your card is required to begin the trial, but it is not charged until the trial ends. If you cancel before the trial ends, you are not charged at all. This is the intended way to evaluate Pro before paying anything.

Refunds

Our policy:

• No refunds for partial billing periods. When you cancel, you keep Connect Pro until the end of the period you already paid for, and you are not charged again.
• Cancel any time to stop future charges. Cancelling before your next renewal date means you are not billed for the next period.
• The 14-day trial is how you evaluate before paying. Because you can try Connect Pro for two weeks with no charge and cancel before the first charge, there is no need for a partial-period refund to try the product.

If you were charged in error, or something has gone wrong with your billing, contact us at support@sixta.ai and we will make it right. Nothing in this policy limits any refund rights you have under applicable law.

Contact

Questions about cancelling or a charge? Reach us at support@sixta.ai.